Shipping & Handling – idetrend.com

Thank you for shopping at idetrend! We want to make sure you receive your Winter Hat, Sweaters, and Pants as quickly and smoothly as possible. Please review our shipping and handling information below.

1. Processing Time

• All orders are processed within 1–3 business days (excluding weekends and holidays).

• You will receive a shipping confirmation email with a tracking number once your order has left our facility.

• During peak seasons (such as winter holidays), processing times may be slightly longer. We will notify you if any significant delays occur.

2. Shipping Rates & Delivery Times

Shipping costs and delivery times vary depending on your location. Estimated delivery times begin after your order has been processed (not from the order date).

Note: These are estimated delivery times. Actual delivery may vary due to carrier delays, customs processing, weather, or other factors beyond our control.

3. Order Tracking

Once your order ships, you will receive a tracking number via email. You can track your order using:

• The carrier's website (such as USPS, FedEx, DHL, or UPS)

• Our Track Your Order page on idetrend.com

Please allow 24–48 hours after receiving your tracking number for the tracking information to become active.

4. Shipping Carriers

We work with reliable shipping carriers based on your location and the size of your package. Common carriers we use include:

• USPS (United States)

• FedEx

• DHL

• UPS

• Local postal partners for international deliveries

The carrier for your order will be listed in your shipping confirmation email.

5. Customs, Duties & Taxes

• Domestic orders (within the same country as our warehouse) – No additional customs fees apply.

• International orders – Your order may be subject to customs fees, import duties, or taxes imposed by your country's customs office. These charges are not included in the price you paid on our website and are your sole responsibility.

Please check with your local customs office for an estimate of these fees before placing your order. We are unable to predict or cover these charges, and they are non-refundable even if you return your order.

6. Lost or Delayed Packages

While we do our best to ensure reliable delivery, once your order has been handed over to the carrier, we cannot be held responsible for:

• Delays caused by the carrier, weather, customs, or holidays

• Lost packages marked as "Delivered" by the carrier (please check with neighbors or your local post office first)

If your package has not arrived within a reasonable time (e.g., 5 business days past the maximum estimated delivery date), please contact us at idetrend@outlook.com with your order number. We will work with the carrier to locate your package or file a claim on your behalf.

7. Incorrect Shipping Address

Please double-check your shipping address before completing your order. If you realize you entered the wrong address, contact us immediately at idetrend@outlook.com.

• If your order has not yet been processed, we can update the address for you.

• If your order has already shipped, we cannot change the address. Packages returned to us due to an incorrect address will be subject to re-shipping fees (the original shipping cost plus a handling fee).

8. Failed Delivery Attempts

If a carrier attempts delivery but is unable to complete it (e.g., no one available to sign, incorrect address, no access to building), the package may be returned to us. In such cases, we will contact you to arrange re-shipment. Additional shipping fees may apply.

9. Shipping to P.O. Boxes & APO/FPO Addresses

We ship to P.O. Boxes and APO/FPO addresses via USPS. Please note that delivery to these addresses may take longer than standard shipping times.

10. Split Shipments

If you order multiple items, they may be shipped separately depending on inventory location or package size. You will receive separate tracking numbers for each shipment.

11. Contact Us

If you have any questions about shipping or handling, please reach out:

Email: idetrend@outlook.com

Please include your order number for faster assistance.

Thank you for choosing idetrend.com – Stay warm. Stay you.